Return, Exchange and Refund Information

Returns & Refunds of Non-Damaged / Non-Warranty Products

We accept returns of products that are not damaged or applicable for a warranty issue that meet the following criteria:

  • The product refund request is within 14 calendar days of delivery of the product to the customer. 
  • The product must be shipped back to us within 7 days of receipt of Return Authorization.
  • The product and all accessories are still in new condition.
  • Returns must be preauthorized by Walz Scale & Scanner and are subject to a 30% re-stocking fee.

Original shipping and handling charges are not refundable.  These amounts, along with a re-stocking fee, will be deducted from the original amount billed and the remaining balance will be credited to the original credit card or a return check will be mailed out within 10 business of returned goods.

Returns & Refunds of Incorrect Items

If you received an incorrect item from us, no extra charges will be incurred. We will replace the incorrect items and pay the additional shipping charge.

Returns & Refunds of Customer Order Errors

Incorrect orders by the customer can be exchanged for any other item without paying the 30% restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 85% of the value of the original item.

Shipping of Returns

Return shipping instructions:

  • An authorized RMA form must be included with your return. To request an RMA form please contact us at 309-694-3200 or email at walz@walzscale.com. Please include your original order information with your request including the contact information used on the original order, invoice/order #, and item(s) you are requesting to return.
  • Use original packaging. Enclose a copy of your packing list or e-mailed invoice along with the authorized RMA form, along with detailed return/exchange instructions. 
  • Please return the original product via prepaid Old Dominion, Con-Way, UPS or US mail.  Insure shipment for full value of purchase. We are not responsible for packages lost during return shipping. 
  • Send exchanges and returns to:
    Walz Scale, 656 High Point Lane
    East Peoria, Illinois, 61611-9369.


A refund will not be provided in following cases

  1. The refund was requested beyond 14 calendar days of delivery.
  2. Product sent in for refund does not include all original accessories, attachments and packaging, any item is not in new or like-new  condition, i.e. with cracks, dents or scratches.
  3. Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
  4. Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
  5. Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
  6. Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.
  7. Respective product has not been sent back to Walz Scale 7 calendar days after refund confirmation from Walz Scale.

Warranty Information

Standard Product Limited Warranty

Walz Scale warrants that all equipment supplied and systems properly installed by an Authorized Installer will operate per written specifications as confirmed by the OEM and accepted by Walz Scale.

All systems and components are warranted against defects in materials and workmanship for one (1) year from the date of shipment from Walz Scale, unless otherwise stated in the product catalog, manual or Quotation.

Longer Warranty Terms are available on certain equipment supplied by Walz Scale.

Walz Scale warrants that the equipment sold hereunder will conform to the current written specifications authorized by Walz Scale. Walz Scale warrants the equipment against faulty workmanship and defective materials. If any equipment fails to conform to these warranties, Walz Scale will, at its option, repair or replace such goods returned within the warranty period subject to the following conditions:

  • Upon discovery by Customer of such non-conformity, Walz Scale will be given prompt written notice with a detailed explanation of the alleged deficiencies.
  • Examination of such equipment by Walz Scale confirms that the non-conformity actually exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair, or improper testing. Walz Scale shall be the sole judge of all alleged non-conformities.
  • Walz Scale will have a reasonable time to repair or replace the defective equipment.
  • Customer is responsible for shipping the product to Walz Scale.
  • Walz Scale is responsible for shipping the product back to the Customer.
  • In no event will Walz Scale be responsible for travel time or on-location repairs, including assembly or disassembly of equipment. Nor will Walz Scale be liable for the cost of any repairs made by others.
  • These warranties exclude all other warranties, expressed or implied, including without limitation warranties of merchantability or fitness for a particular purpose. Neither Walz Scale nor Authorized Reseller will, in any event, be liable for incidental or consequential damages at the point of use.

Need help?

Contact us via at walz@walzscale.com, call 309-694-3200, or visit our Contact and Support page for questions related to warranties, refunds and returns.